Privacy Policy

No Fall Marketing is a DBA (trade name) of Timeless Group, which also runs our sister company, Timeless Digital Agency. We're a marketing and automation agency for cash-pay healthcare clinics in the United States. If you have any question about this policy, email info@nofallmarketing.com.

This website is for clinic owners and teams, not patients. Please don't send us protected health information through our forms, chat, email or WhatsApp. If you do, we'll delete it. When we work with your clinic, the systems we build (CRM, AI receptionist, booking and ad accounts) run in accounts your clinic owns, so patient inquiries stay in your systems. We don't store patient data and we don't sign Business Associate Agreements (BAAs).

• Booking a strategy call: your name, email, phone number, clinic name and the time you choose.
• Our qualifying form: your name, email, phone number, clinic name, clinic type, location, website, monthly marketing budget and anything you choose to tell us about your goals. We don't ask health questions.
• "Buy as a single service" and website chat: your name, clinic name, phone number, email, social media handles and the messages you send.
• Email and WhatsApp: your contact details and what you write to us.
• Client portal: your login email, name, role and the files, goals, contracts and invoices related to your plan.
• Payments: billing name, billing address and payment status. Card and bank details are handled by our payment provider, not stored by us.
• Automatically, when you visit: your IP address, browser and device type, pages you visit, how you found us and how you use the site, collected through cookies and similar tools.

The chat on our website may be answered by an AI assistant, and it tells you when you're talking to AI. Your messages are processed by our AI and chat providers to reply to you and to book calls. We use conversations to help you and to improve our answers. Please don't share health information in the chat. We keep chat transcripts for 90 days, then delete them.

• Google Analytics and Google Tag Manager: to understand how people use our website.
• Microsoft Clarity: to see how pages are used (clicks and scrolling) so we can improve them.
• Meta Pixel and Google Ads tags: to measure our own ads and show our ads to people who visited our site.
• GoHighLevel: our CRM, forms, chat and booking calendar.
• Stripe, PayPal and other payment providers: to process payments securely.
• Supabase and our hosting provider: to run this website and the client portal.
• Google Workspace: for email and documents.

Each of these providers receives the information it needs to do its job and follows its own privacy policy.

• To reply to you, book calls and send proposals.
• To decide whether we're the right fit for your clinic.
• To deliver our services, run your client portal and send invoices.
• To send updates about your plan and, if you agree, our news and tips. You can unsubscribe at any time.
• To improve our website and measure our own marketing.
• To protect our website and accounts, and to meet legal obligations.

If you give us your mobile number and agree to receive texts, we may text you about your inquiry, appointments, proposals and your account. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. We never share or sell mobile numbers or text message opt-in information with third parties or affiliates for their marketing or promotional purposes. We only share it with providers that help us send messages to you.

We never sell your personal information. We only share it with:

• Service providers that help us run our business, such as the tools listed above, under their own privacy and security terms.
• Professional advisers, such as accountants and lawyers, when needed.
• Authorities, when the law requires it.
• A buyer or successor, if our business is ever sold or merged, with this policy still applying.
• Our sister company, Timeless Digital Agency (also part of Timeless Group), when its team helps deliver your services, under this same policy.

To deliver our services, we ask for partner or manager access to your accounts (for example, Meta Business Manager, Google Ads and GoHighLevel) instead of your passwords. We only use that access to deliver the work in your agreement. When our work ends, you can remove our access, and we'll help you do it.

We use cookies that the website needs to work, cookies that help us understand how the site is used, and advertising cookies that measure our own ads. You can control cookies in your browser settings and through our cookie banner. Blocking some cookies may affect how the site works.

We keep inquiry details for up to 24 months after our last contact, and client records for as long as we work together plus the time required by law for tax and accounting (usually up to 7 years). After that, we delete or anonymize them. You can ask us to delete your information sooner.

We use secure, access-controlled tools with two-step verification, limit access to the people who need it, and work with providers that follow industry security standards. Payments are processed by PCI-DSS compliant providers. No system is perfectly secure, so please contact us right away if you think something is wrong.

You can ask us to:

• See the personal information we hold about you.
• Correct it.
• Delete it.
• Get a copy of it.
• Stop marketing emails and texts.
• Opt out of advertising cookies and tracking.

Email info@nofallmarketing.com and we'll reply within 30 days. We won't treat you differently for using your rights.

Some US states, including California, give residents extra privacy rights. We honor these requests for everyone, wherever you live. We don't sell personal information. If we use advertising cookies or pixels, you can opt out through our cookie banner, and we respect Global Privacy Control signals from your browser.

This website is for adults 18 and older who run or work for healthcare businesses. We don't knowingly collect information from anyone under 18. If you believe we have, contact us and we'll delete it.

Our team works in the United States and other countries, and some of our providers store data outside your state or country. Wherever your information is processed, we protect it as described in this policy.

When we update this policy, we'll change the date at the top and, for important changes, tell you what changed.

No Fall Marketing, a DBA of Timeless Group · 30 N Gould St, Sheridan, WY 82801, USA · info@nofallmarketing.com · Sister company: Timeless Digital Agency